Baji11 Privacy Policy — Your data is safe with us

This Privacy Policy applies to all users of the baji11.biz website and its associated mobile applications, whether you are a registered member or an unregistered visitor.

Baji11 adheres to international data protection standards. Our Privacy Policy is reviewed regularly and updated as needed to ensure it remains relevant and effective at all times.

In this policy, "personal data" refers to any information that can directly or indirectly identify you — such as your name, phone number, email address, or IP address.

Baji11 only collects information that is strictly necessary. We never ask for excessive or irrelevant data. The types and sources of data we collect are detailed below.

• At registration: full name, date of birth, email address, mobile number, and password.
• During KYC verification: a copy of your National ID (NID) or passport, and a selfie photo.
• At payment: bKash/Nagad/Rocket number or bank account details.
• Support team interactions: details of your messages and complaints.

• Device Information: operating system, browser type, screen resolution.
• Network Information: IP address, internet service provider name.
• Usage patterns: pages visited, session duration, click patterns.
• Transaction history: deposit, withdrawal, and betting records.
• Location data: approximate location only (not precise GPS).

Baji11 uses your personal information only for specific, legitimate purposes. Each purpose is clearly outlined below so you always know how your data is being used.

• Account Management: To support registration, login, password recovery, and account security.
• Identity Verification: To complete the KYC process and prevent fraud.
• Transaction Processing: To process deposits and facilitate withdrawals.
• Customer Support: To resolve your questions, complaints, and issues promptly.
• Personalized Experience: To analyze your preferences and usage patterns and deliver relevant offers.
• Security Monitoring: To detect suspicious activity and keep your account secure.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Marketing Communications: Only to send you promotional offers and updates with your consent.

Baji11 stores your data with the highest level of security. We use industry-standard security technology to ensure your data never reaches any unauthorized individual or organization.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Two-Factor Authentication: Two-factor authentication (2FA) is available as an additional layer of security.
• Firewall & Anti-Fraud System: Our automated systems monitor for suspicious activity around the clock.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.

Your data may be retained for as long as your account is active, and for up to 5 years after closure to meet legal requirements.

• Transaction records: up to 7 years (as required by financial regulations).
• KYC Documents: 5 years after account closure.
• Communication Records: 2 years.
• Cookie data: until end of session or up to 1 year, whichever comes first.

Baji11 never sells your personal information. However, in certain specific circumstances, limited data may need to be shared with trusted partners.

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• KYC Verification Services: With licensed KYC providers for identity verification.
• Technology Service Providers: Hosting, cloud services, and analytics platforms — all bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed in response to a valid court order or a lawful request from a regulatory authority.
• Responsible Gaming Organizations: Limited data may be shared with relevant authorities if problematic gambling behavior is identified.

The baji11 website and app use cookies to enhance your experience. Cookies are small text files stored in your browser that retain information about your visits.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To collect website usage statistics — all data is anonymized.
• Marketing Cookies: To show relevant promotions — based on your consent.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features.

As a baji11 user, you have full control over your own data. We ensure you can exercise these rights at any time.

• Right to Access: You can request details on what personal information we hold about you.
• Right to Rectification: You can contact us to correct any inaccurate or outdated information.
• Right to Erasure: Unless required by law, you may request the deletion of your account and personal data.
• Right to Restrict Processing: You may request that we restrict the use of your information for certain purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.
• Right to Data Portability: You can request a copy of your data in a readable format.

Baji11 is a platform intended strictly for adults. We do not knowingly collect personal data from anyone under the age of 18.

• If we become aware that a minor has registered an account, it will be suspended immediately.
• All data belonging to a minor will be permanently deleted.
• If a parent suspects their child has registered on baji11, please contact us at support@baji11.biz.

Baji11 may update this Privacy Policy from time to time. We will notify you before any significant changes take effect.

• For major updates, a notification will be sent to the email address registered to your account.
• A banner or pop-up will be shown at login whenever the policy has been updated.
• The date of the latest update will always be shown at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, reach out to us through any of the channels below. Our data protection team is always here to help.

• Email: support@baji11.biz
• Live Chat: Click the support icon at the bottom right of the platform.
• Help Center: Visit us for answers to common questions.